Elements and Performance Criteria
- Operate point-of-sale equipment.
- Open and close point-of-sale terminal according to store policy and procedures.
- Clear point-of-sale terminal and transfer tender according to store procedure.
- Handle cash according to store security procedures.
- Maintain supplies of change in point-of-sale terminal according to store policy.
- Attend active point-of-sale terminals according to store policy.
- Complete records for transaction errors according to store policy.
- Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
- Inform customers of delays in the point-of-sale operation where required.
- Ensure accuracy of transactions.
- Perform point-of-sale transactions.
- Complete point-of-sale transactions according to store policy.
- Identify and apply store procedures in respect of cash and non cash transactions.
- Identify and apply store procedures in regard to exchanges and returns.
- Move goods through point-of-sale area efficiently and with attention to fragility and packaging.
- Enter information into point-of-sale equipment.
- State price or total and amount of cash received verbally to customer.
- Tender correct change.
- Complete sales.
- Complete customer order forms, invoices and receipts and process any loyalty card transactions.
- Identify and process customer delivery requirements according to set timeframes.
- Process sales transactions or direct customers to point-of-sale terminals according to store policy without undue delay.
- Acknowledge and thank customer in line with store policy and procedures.
- Wrap and pack goods.
- Maintain and request adequate supplies of wrapping and packaging materials.
- Select appropriate wrapping or packaging material.
- Wrap merchandise neatly and effectively where required.
- Pack items safely to avoid damage in transit, and attach labels where required.
- Arrange transfer of merchandise for parcel pick up or other delivery methods if required.